Política de Envios

Política de Devolución y Cambios
SoyGuapo se hará responsable de un reembolso completo en cualquiera de los siguientes casos:

  1. Envíos Retrasados

Envíos perdidos, en tránsito, pendientes y expiradas con más de 35 días (desde el día que realizas el pago a SoyGuapo) si:

  • El cliente ha enviado una reclamación (A través de Paypal Dispute o otra plataforma de pago, e-mail, etc)
  • El número de envío no se encuentra o no muestra ninguna información.
  • El cliente ha incluido la información completa de envío, incluuyendo el nombre, la dirección, la provinciap, el código postal, país y el teléfono de contacto.



- Sometimes, the order arrives at the nearest office to the buyer and gets marked as pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.
You will need to provide to Udroppy:
– Screenshot of customer complains or e-mail stating they have not received the order.
2. Damaged Orders:
Udroppy will provide a full refund/replacement if:
– The order arrives damaged.
– The order arrives damaged but the customer does not want the replacement to be sent.
– For electronic products the Client should start the dispute not later then 7 days after the product is received.
You will need to provide to Udroppy:
– Photos of the damaged item to prove damage.
– Screenshot of the e-mail or dispute received.
The products might need to be returned to Udroppy if our Dispute Operation Team asks for a return.
3. Bad Quality:
Udroppy will check most of the items before shipping them out, but sometimes the buyers still complain about products received.
– Imperfections such as incorrect size/color, parts missing, not working etc.
You will need to provide to Udroppy:
– Photos of the items received from buyer to prove imperfections.
– Screenshot of the e-mail or dispute received.
The products might need to be returned to Udroppy if our Dispute Operation Team asks for a return.
For parts missing, Udroppy only accepts resend it instead of the full refund.
4. Delivery Countries’ Limits:
Because of international shipping method ability limits, the deliveries can encounter complications in certain shipping countries.
Udroppy will not accept any dispute about delivery once order dispatched if shipped to countries below:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay
You can still open a dispute with reasons except for delivery as usual.
You will need to provide to Udroppy:
– Photos of the items received from buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
5. Shipping Method Limits:
Some shipping methods will be untrackable when orders arrived to some Countries, States or Cities, Udroppy will not accept any dispute when you choose shipping method and ship to the limit countries.
Product Volume Excess: Some products are much bigger in volume than in weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders that weigh over 2kg and exceed the volume will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have an opportunity.
You can still open a dispute with reasons except for delivery as usual.
You will need to provide to Udroppy:
– Photos of the items received from buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
6. The dispute which is not the fault of Udroppy:
Udroppy will not accept any disputes that buyer received with reasons as below:
– The buyer does not like it.
– The description is not correct.
– Products smell unusual.
– The buyer ordered wrong items or SKU.
– The shipping address provided incorrectly.
7. Products returned to Udroppy warehouse:
– Normally Udroppy will not suggest returning products to our warehouse, because the international shipping is costly and takes at least 3 months to arrive to Udroppy China Warehouse. Most them will be lost during the return. Also, most of the returned products will be damaged on the way.
Udroppy can accept the returns if you put the products to your private inventory once we received.